Frequently Asked Questions
General Questions
Yes. All our scents are IFRA and RIFM compliant, meaning they adhere to the highest safety standards in the industry. All Aroma360® scents are Paraben-free, vegan, cruelty-free, phthalate-free and petroleum free. They are produced in accordance with the Toxic Substances Control Act (TSCA). Aroma360’s products adhere to the VOC guidelines set forth by the California Air Resources Board (CARB) and are free of any carcinogens as defined by the National Toxicology Department (NTP), International Agency for Research on Cancer (IARC) and Occupational Safety and Health Association (OSHA).
A cold air diffuser is a waterless and heatless essential oil atomizing device that disperses an aroma into the air in a fine dry mist of nano-particles. This means the diffuser actively filters cold air from your space and then diffuses the oils into the air as an ultra-dry mist. Unlike heated or water-based diffusers, the result of our diffusion technology is a more powerful, pure fragrance. Dispersing scent with cold air is the safest and cleanest way to fill a room with an aroma. The reason behind this is that cold air does not dilute the scented oils, disperse other unneeded substances into the air, or leave a residue.
Please fill out the following and one of our Scent Consultants will be in touch with you shortly: Schedule Appointment
Yes, we do have a team that handles private and commercial scenting system installations in our local service area (South Florida). Most of our customers, however, successfully complete installation themselves in under an hour alongside our experienced Technical Support team!
If you do choose to work with an HVAC Technician, we're happy to walk them through the process and help them get the job done.
Whether you choose to install your scenting machine yourself or work with a contractor, our trained and experienced Technical Support professionals are here to make installation a breeze. Contact Us to learn more!
Most customers will find that replenishing oil is simple and doesn't require an HVAC technician. Regardless, our Technical Support team is always here to help with maintenance, installation, and more. They can also work with your HVAC technician to ensure proper maintenance during scheduled services.
The cost of oil replacement will depend on location and number of units where oils need to be changed/replaced. Contact us to learn more about servicing your machine.
Yes of course! Contact us and one of our scenting experts will be in touch to guide you to the perfect fragrance for your home or business. We’ll provide you with a personalized assortment of scents from our extensive scent library, based on what best fits your needs.
What is a prepaid subscription?
A prepaid subscription allows you to pay upfront for a full year of product deliveries at a discounted rate compared to our monthly subscription plan. You receive the same premium products every month but with additional benefits for committing to a longer-term plan.
How does the prepaid subscription work?
When you choose a prepaid subscription, you pay for the entire year at the time of check out and receive 12 months of deliveries at a discounted rate. This is equivalent to getting 12 months for the price of 10, meaning you get 2 months free when you sign up. By prepaying, you save money compared to paying monthly, and you'll receive exclusive benefits, including free shipping and special gifts.
What do I get with a prepaid subscription?
As a prepaid subscriber, you’ll receive:
- 12 monthly deliveries of the premium product of your choice.
- Free shipping on all deliveries.
- An exclusive welcome swag bag with your first order worth $150 retail value.
- Early access to new products and special promotions.
- Concierge customer support for expedited assistance.
- Higher loyalty points earning power $5 points for every $1 spent.
Can I change the products included in my subscription?
Yes, with our prepaid subscription, you can swap your product for a different product of equal price.
What happens after my annual prepaid subscription ends?
At the end of your 12-month prepaid subscription, you will be set to auto renew for another year. We’ll send you a reminder before your subscription expires so you can make changes as desired.
Can I cancel or pause my prepaid subscription?
Prepaid subscriptions are non-refundable and cannot be canceled mid-term. However, if you need to pause your deliveries for any reason, you can contact our customer service team, and we’ll be happy to accommodate your request.
Can I switch to a monthly plan after signing up for a prepaid subscription?
Since the prepaid subscription is a one-time upfront payment for a full year, you cannot switch to a monthly plan during your prepaid term. You can choose to switch plans after your subscription term ends.
Will I be charged for shipping?
No, one of the perks of the annual prepaid subscription is that shipping is completely free, saving you even more over the course of the year.
What if I move or need to update my delivery address?
If you move or need to update your shipping information, simply log into your account or contact our customer service team, and we’ll update your details to ensure your products reach you at your new address.
Can I send a prepaid subscription to someone else?
Yes! You can send a prepaid subscription to a friend or loved one. Simply ensure the shipping address is going to the desired recipient. The recipient will enjoy 12 months of luxury products. They will not be able to make changes to the subscription since you are the subscription holder, and the subscription will set to auto renew after the 12-month period is complete.
What are the payment options for a prepaid subscription?
You can pay for your prepaid subscription with the same methods as any other purchase on our site with the exception of Shop Pay Installments which cannot be used for the Annual Prepaid Subscription. The full amount for the year will be charged at the time of checkout.
Yes, we have monthly installment programs that include the cost of the diffuser. We also offer monthly oil plans where you can get oils shipped out automatically, so you never have to worry about running out of your favorite scent!
Scenting is so much more than filling a space with fragrance. Fragrance is an accessory that’s often overlooked in the design of a home. But just as important as your choice in furniture, lighting and artwork, scent adds depth and character to your
home – transforming the ambiance into an inviting and relaxing oasis. Aroma360® uses therapeutic grade essential oil blends in all our oils- this assures are clients that they are receiving the maximum health benefits from their scenting
experiences.
Regardless of industry, scent can not only attract customers, but also build emotional connections, improve brand perception and create a unique experience that will leave a lasting impression.
Scent is the strongest of the five senses tied to memory and emotion. By using a strategically chosen fragrance that will communicate a positive brand identity, a business can form stronger relationships with their customers, through scent memory
Fragrances
Yes. Since our units use cold air diffusion technology, there is no residue left behind and scenting with Aroma360® products are safe to use around equipment, art and pets.
Our aroma oils are a blend therapeutic-grade essential and perfume-quality fragrance oils. They are designed to retain all the therapeutic benefits of essential oils and provide maximum versatility and control of the scenting environment. All Aroma360® oils are hypoallergenic, IFRA compliant and meet the highest safety standards in the industry.
Since our oils contain pure essential oils and plant essences, do not apply these oils topically to your skin as they are in their pure, undiluted form. If you get oil on your hands or skin, wash the area with soap and water.
Essential oils are concentrated plant extracts that can be used for a variety of purposes, ranging from aromatherapy to beauty treatments. They are usually obtained through mechanical pressing or distillation, which helps to retain the natural smell and flavor of their source. Essential oils have been used for centuries for their therapeutic benefits, and they can also be used to create a soothing atmosphere, and much more.
Aroma360’s oils are IFRA compliant meaning they are of the highest standards in the industry. Most individuals will not have adverse health issues from our scented oils. Our oils are made from the finest plant derived essences and pure essential oils and have anti-bacterial, anti-viral and anti-fungal properties. Our oils are safe to use around people, pets and plants and are free of carcinogens.
Aroma360® diffusers are uniquely designed to work in conjunction with Aroma360® fragrance oils. Our scents contain a specific viscosity to ensure optimal scent distribution and will not damage the internal components of your diffuser. Using any oils other than Aroma360® fragrance oils will cause your diffuser’s warranty to be voided.
Aroma360® has a wide collection of well-curated fragrances formulated only from the highest quality essential and fragrance oils. Whether you want a relaxing scent for your bedroom or an invigorating aroma for your office, there is an Aroma360® fragrance that’s perfect for you. You can also have your own unique scent formulated by our team of experts. We will work closely with you to make sure that we develop a Signature Scent that is perfect for your brand. Any scent we design can work with all our scent diffusers.
All our oils are manufactured in the USA, with the highest quality ingredients to provide our users with the best scenting solutions available.
When used at the recommended settings of 8 hours/day the bottles last approximately 1 month. The exact length of time will depend on the chosen on/off times.
If you are in our monthly scent subscription contract, you can change your scent at any time by sending an email to customerservice@aroma360.com or you can also sign up for our “Scent of the Month” program so you can experience a different scent every month.
Diffusers
A Cold Air Diffuser uses Cold Air Diffusion technology, the safest and most effective way to diffuse fragrance oils. Unlike other diffusers, Cold Air Diffusers require no heat or water to disperse the scent into the air in a dry mist of nanoparticles. Essential oils are very delicate and volatile. When heated, their therapeutic benefits are destroyed. Furthermore, scents that are diffused through methods involving heat or water do not disperse well in large areas nor does their scent last long.
Aroma360® offers two types of Cold Air Technology diffusers. Our portable line of diffusers can work in any environment and are plugged into an outlet. These diffusers do not require central A/C. Our HVAC units do require a central A/C system to operate and disperse scent through your home or business’s ducts.
No. Aroma360® Diffusers can also be used with the fan or heat settings in the central A/C system. Warm air will give you a slightly stronger fragrance experience, so we recommend you turn the intensity down
Cold air diffusion is the latest technology in the scenting industry. It is the safest and most effective way to diffuse fragrance oils. It works by using high amounts of cold filtered air combined with air pressure to diffuse oils into a dry mist of nano particles. This cold air diffusion technology is used in all Aroma360® diffusing systems and ensures consistent and subtle scenting
Suggested scenting intensity should be between 25-35%. For a lighter intensity, we recommend 10-15%, and for a stronger intensity we recommend 60%.
A standalone diffuser is plugged in and works anywhere there is an electrical outlet. An HVAC unit connects to your HVAC system and provides consistent and even coverage throughout a home or building. Our standalone units include the Mini360, DaVinci360 and our hybrid unit, the VanGogh360. The VanGogh360 can be used as stand-alone or be connected to your HVAC system. Our most powerful diffuser, the Museum360 can only be connected to the HVAC system and scents larger spaces.
This is an individual choice. Aroma360® recommends that you put your diffuser in the primary area of your home. If you are scenting using one of our stand-alone diffusers, place it where you wish to experience scent the most. If you are using one of our connected HVAC diffusers, scenting will be evenly dispersed throughout the entire area the HVAC covers.
HVAC scenting works through Cold Air Diffusion technology. Cold Air Diffusion technology breaks down the fragrance oils into a dry mist of nanoparticles with the use of cold, filtered air. This dry fragrance mist is released into the HVAC ducts sending a consistent and even scent experience into the desired areas.
There is no service or maintenance needed for the diffusers. The only requirement is to change the fragrance canister once it is empty. Typically, this is once a month.
No. When the oil canister is inside the unit, they must always be in their upright position to prevent oil from damaging the inner mechanics of the unit.
For the HVAC diffuser to work, the fan must always be on. During cool weather, turn the fan of your central A/C unit to the ON position (As opposed to AUTO) to ensure the fragrance circulates throughout your home or business.
